Hi,
Does anyone know how or why this happens, and how i can rectify it?
I have Sage 50 2013 Professional. I had a customer who's cheque bounced so went through Customer Write Off/Refund and marked it as a 'cancelled cheque'. We have since had a part payment and marked as sales reciept (cannot allocate against invoice for some reason) however the full balance is still showing on our debtors list and the payment is not showing.
Any ideas?
Many thanks.
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BOUNCED CHEQUE ON DEBTORS LIST
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hellsbells
- User
- Posts: 8
- Joined: 20 Aug 2015, 09:33
- Sage Version: v2013 19 UK/Europe/Africa
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brucedenney
- Site Admin
- Posts: 4631
- Joined: 28 Feb 2006, 09:56
- Sage Version: v28 UK/Europe/Africa
Re: BOUNCED CHEQUE ON DEBTORS LIST
Are you on Cash accounting for VAT?
For just about anything Sage :- Discount subscriptions, pay-as-you-go support, application integration, reports, layouts, linked excel spreadsheets, analysis or any other help making life with sage easier/less time consuming Contact me.
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hellsbells
- User
- Posts: 8
- Joined: 20 Aug 2015, 09:33
- Sage Version: v2013 19 UK/Europe/Africa
Re: BOUNCED CHEQUE ON DEBTORS LIST
Hi,
Yes I am.
Yes I am.
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brucedenney
- Site Admin
- Posts: 4631
- Joined: 28 Feb 2006, 09:56
- Sage Version: v28 UK/Europe/Africa
Re: BOUNCED CHEQUE ON DEBTORS LIST
When Sage reversed the cheque it probably used the wrong tax code, as a result you now have mismatched tax code between the outstanding "Bounced Cheque (T9)" and the Payment On Account (T1)
Can you list out the transactions on the account and see which transactions have which tax codes.
I can then advise how to go about fixing it.
Can you list out the transactions on the account and see which transactions have which tax codes.
I can then advise how to go about fixing it.
For just about anything Sage :- Discount subscriptions, pay-as-you-go support, application integration, reports, layouts, linked excel spreadsheets, analysis or any other help making life with sage easier/less time consuming Contact me.
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