Printing Statements error

[zonkolooney]

Hi I'm currently using Sage Accounts Professional Version 15.01.

I had some some troubles with a WIN XP confuser and finally it has died.

I am trying to transfer my Sage to a new WIN 7 confuser. So far so good but I am having difficulties with emailing Statements directly. I had it working beautifully on the old machine - with a GREAT deal of help Bruce - TYVM.

I am getting a message box saying "Report Designer was unable to generate the report: Printer Installation failed" when I try to send the statement by email.
Any suggestions before I pull out the few remaining strands of hair?
I copied the layout file from the old confuser which WAS working very well.
All settings APPEAR to be correct in the layout in report designer but this message has me really stumped.

Thanks in advance
Peter

[brucedenney]

Can you try printing a report and exporting to PDF, I think the issue may be the PDF drivers for your version of Sage you need 64 bit drivers for 64 bit versions of Windows 7.

[zonkolooney]

Hi Bruce and thanks for your help as usual!
I'm getting deeper into the mire here..........

When I send to preview and export it as a pdf doesn't flag any problem but when I go looking for the exported file it does not exist. A search on windows at the start button lists the file and shows its file location but cannot find it and suggests that I might like to browse for it myself!

Also, having investigated a bit further, it appears to have SOME tie-in with Transaction Mail.
When I try to activate Transaction eMail I get the following: "Sage Transaction eMail failed to initialise. See the application log for further details".

Is this perhaps the 64bit issue again?
I COULD uninstall and try installing it in the the 32-bit program files area. Do you think that this would help?

As usual - I am open to ANY of your helpful suggestions.

Thanks in advance - Peter.

[zonkolooney]

OR - is there somewhere I can acquire the correct drivers. This version as you probably know is long out of support so no joy with Sage themselves I would imagine.

Thanks - Peter

[brucedenney]

The drivers are still on the sage website

www.sage.co.uk/au look under reporting updates

[zonkolooney]

Thanks Bruce

"Sage PDF Driver Update" I presume?

Is "v2009 - Statements, Letters & GDN Layouts" or anything else of any benefit while I am there?

Any clue why Transaction eMail won't load for me or is it all tied to the same thing?

As always - your help is greatly appreciated
Thanks again, Peter.

[brucedenney]

Transaction eMail is unrelated to Printing Statements errors, perhaps you could start a new thread with details of the issue.

[zonkolooney]

Hi Bruce.

I downloaded and installed Report Designer Service Pack 1.3.2011.30 and installed it.
I then downloaded Sage PDF Updater and installed that.

It then allowed me to change the option for email to my default eMail - Outlook 2010.
It's working even BETTER than it was because I no longer have to "allow" or "deny" the email to be sent when creating individual statements.

Is there ANYTHING you don't know about Sage????

Thank you very much, once again.
Peter