SageForum for UK versions of Sage 50- Help and support.

hi

Having a problem with an unspecified MAPI 2 error when trying to email an invoice in Sage Line 50 v 12.

We are using Outlook 2002 and not Outlook Express

Can anyone help

AW

Is it just the invoice, can you email other reports without problems?

Is Outlook set to be the default email client?

Yes its with all reports

Outlook is set as the default email client

Thanks for your help

Have you applied all the patches and updates from the Sage website for Version 12?

http://www.sage.co.uk/updates/line50.aspx?ID=12

This problem is still occurring

No haven't applied the new patches as the problem is only on one PC and emailing is working fine on all other PCs so the current version of Sage doesn't seem to be the problem.

Have you any other ideas ?

Have searched and searched for an answer so any more help would be gratefully appreciated.

It could be an issue with some configurations that is resolved by a patch, I would always start by applying all patches.

The other thing to do is to uninstall and reinstall outlook.

Have updated Sage with all the newest hotfixes and patches but the problem described above is still occurring.

Any more ideas ?

Have you uninstalled and reinstalled outlook?

Have uninstalled and reinstalled Outlook twice to try to resolve this problem but it is still happening - any more ideas ?????

Still trying to resolve this problem - now on 4 computers.

Any help greatly appreciated

What happened on the 3 computer that have now got the problem?

Have you applied any o/s updates etc....?

There must be a common cause...

the most common cause of this is that Outlook is not set as the default.

Please check your internet setting in control panel

Cannot find any common cause

Some have Windows XP SP 1 others SP2

Some have Outlook 2003, 2002 and even 2007

Only common item is Sage v 12 Update 70

Are you absolutely sure that Outlook is set as the default mail program in your internet settings?