Getting rid of small overpayment...

[walker]

Hi,
Can I ask:
We charged a customer 130.25 and they paid us 130.26.
How can we get rid of the 1 pence overpayment?
I guess we can post a dummy invoice for it.
However, there are so many customers who do similar payment and we don't always have time to do so.
Is there a quicker solution for this??

Similarly, if a customer paid 1 pence less than the charged amount and we don't want to chase such a small shortage, can we just use 'write off' function for 1 pence???

Best regards

[brucedenney]

Great questions.

Where a customer underpays an invoice, when you enter the payment, there is a discount option alongside the receipt amount, so I would give them a penny discount and match everything off at the point when I entered the payment.

Overpayments are a bit more annoying, because you can't enter a negative discount to get rid of the amount.

There is a set of tools to deal with these issues "Customer WriteOffs/Refunds" this allows you to write off small amounts in a batch, I suggest trying it out in the demo data so you get a feel for it before running on your real data.

[walker]

Thank you for your reply, much appreciated !!!

[Geordie613]

In the past, (using other software) I would have left an overpayment as a credit on a customer's account. Obviously, for a one off or ad-hoc payment that isn't an option. Is that possible in Sage 50?

[brucedenney]

Yes, that is the default.

[Geordie613]

I was just thinking about the strict legal angle.

If the customer makes a penny underpayment, I can credit that, I suppose it's like giving them a gift.

But if they overpay, and I write off that penny, is that not theft? I am taking their money and absorbing it into my company/entity probably against their will.

[brucedenney]

Yes, writing off pennies is technically theft

I think that in most cases the cost of correcting the error is substantially more than the penny so it is in both parties best interests that it get written off.