SageForum for UK versions of Sage 50- Help and support.

I have just purchased a new computer with windows 8.1 and have also upgraded our v 17 sage 50 to v 21, how do i load it onto the new computer? i have tried loading the v21 cd, the backing up with the pen drive from our accounts, and i have tried just loading the v21 cd, but it still doesnt seem to work.
can anyone talk me through on how to get it working, thank you

Install Sage 50 V21 from CD onto new PC.

Open Sage V21 on new PC

When you open it it will ask you if you want to make a new company, connect to an existing company on the network or restore from a backup. Choose restore form a backup.

Navigate to the pen drive, find the backup file (.001) and select it.

Sage will now restore the data, it will realise it is V17 and convert the data to the new version.

You can then log in.

thanks for that, i have tried to install it like you said, but when it loads, it says upgrade, then when i click install, it loads everything, but then seems to freeze on the next page, where it says about transferring invoices.

Please go back to your old PC and run check data make sure the data has no errors, make a "data only" backup and try restoring that.