SageForum for UK versions of Sage 50- Help and support.

Remittance advice is not working which a preview message appears "The report could not be generated. No data was returned for this report". This is happening when importing suppliers data (A/C and Suppliers Name) - only works when registering suppliers in Sage through supplier list/record.

Windows 7 64bit

Does it work for any suppliers?

It works for any/all suppliers registered in Sage - not imported.

This could be an issue with the suppliers "Addresses and Contacts"

Open a supplier account that is not working, go to "Addresses and Contacts" on the details tab, choose Preferences - what is selected next to Remittances? Setting it should enable that supplier to work.

You need to either set the remittance address preference or alter the remittance layout not to use this preference or fix the import issue.

Are you using the Sage import routine or a third party one?

It worked by setting Addresses & Contacts / Preferences /Deliveries / Default delivery address to Registered address.

However I am trying to change all supplier settings through Batch Change but in vain.

Is this achievable through an importing column from Excel or any other way?

In the meantime I am importing suppliers by routine and not by third party.

Thanks for your support.

You can alter the layout to not use the email address specified via preferences but to just use the one specified in the supplier record. It would circumvent the issue and I doubt you are setting different addresses in the preferences.

Which layout and how?

The remittance advice layout you are using to send to your supplier.

How you do it, is to remove
the joins to the delivery address tables
the filter that limits it to just the remittance delivery address
the to: address expression in the email settings of the report will need to be
replaced with PURCHASE_LEDGER.EMAIL

Unfortunately I cannot follow your explanation its quite Chinese language.

Is it possible for someone to make the replacement and have the layout for download or any other source.

Thanks

If you want to contact me professionally, I could do it for you, it would take about 15-20 mins