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client letters aged debtors
Posted: 21 Mar 2014, 05:26
by browneyes
I have upgraded to Sage account plus v16. I now dont know for e.g how to get the letters out for people who have debts over 60 days. I can see who they are but cannot get the letter to to appear for that particular person can someone let me know how to do this please
Re: client letters aged debtors
Posted: 21 Mar 2014, 10:49
by brucedenney
What is the problem?
Re: client letters aged debtors
Posted: 05 Apr 2014, 23:58
by browneyes
Hi with the previous version I could see those who are 30, 60 days and then go to letters choose the company. I then chose the type of letter and went to print and it would print.
With the newer versions I am having difficulty getting the letter and also printing it. I know the layout is different, but I thought that if I go to letters pick the relevant one, I could get it and print. Keeps saying no data
Re: client letters aged debtors
Posted: 06 Apr 2014, 20:56
by browneyes
Is it anything to do with the server setup or is it something I have missed in customer setup in settings
Re: client letters aged debtors
Posted: 07 Apr 2014, 15:32
by brucedenney
>>I could see those who are 30, 60 days and then go to letters choose the company.
How did you see them?
Did you apply a search?