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Bank Rec error (19)

Posted: 29 Mar 2007, 13:24
by dupuy
Warning has appeared when reconcilling bank statement. Says 'an unexpected programerror (19) has been dedected' and now the last years bank statements don't reconcile. Please help. Dupuy

Posted: 30 Mar 2007, 07:03
by brucedenney
What version of Line 50 is this?

Posted: 30 Mar 2007, 07:50
by dupuy
Hi, its v11

Posted: 30 Mar 2007, 07:53
by brucedenney
Have you got Payroll installed on the same machine, just upgraded it or installed it??

Posted: 30 Mar 2007, 08:56
by dupuy
Sorry its v12. but I had installed an instant payroll for new tax year the day before

Posted: 30 Mar 2007, 09:00
by brucedenney
Well that makes more sense, I know this will sound weird but the problem is with the PDF driver, the two versions are incompatible.

Make sure you have the latest patches for your software

http://www.sage.co.uk/updates

Posted: 30 Mar 2007, 09:10
by dupuy
thanks for your quick response. any ideas what i should do now

what are patches and how do I check I have the right ones??