Page 1 of 1

Smart Links - Giving Incorrect information

Posted: 14 Nov 2013, 22:04
by FayeRoxbrough
Help,

I really need some help. All of a sudden (after 3 years) the smart links relating to customers have stopped working correctly. When I create an Invoice and click a customer by smart link, a total different address is added. I have to overtype it manually.

Also all the Statements are incorrect. The addressed do not match the Account Ref? WHY!!!!

Any replies from someone who knows Sage inside & Out would be highly appreciated.

Thanks Faye

Re: Smart Links - Giving Incorrect information

Posted: 15 Nov 2013, 09:15
by brucedenney
Sounds like a broken index.

first backup, then check your data, if everything is okay, run reindex and compress.