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E-Payments blank?
Posted: 29 Aug 2013, 11:57
by billshankley
Been using e-payments to create bank instruction files for a long time and did our usual run without an issue a couple of days ago. Today I went to run a couple of payments early but the Send Payments screen is blank.
Any ideas as to what would cause this?
Thanks,
Re: E-Payments blank?
Posted: 03 Sep 2013, 09:25
by brucedenney
Have you upgraded/changed pc or something?
Check and see if the correct bank type is selected
Bank Record>Bank Details >Electronic Banking>Bank Type
Re: E-Payments blank?
Posted: 05 Sep 2013, 10:22
by billshankley
Hey Bruce,
Same PC, bank type is correct, switched it back and forth with no luck, bizarre. Any other suggestions?
Cheers,
Re: E-Payments blank?
Posted: 05 Sep 2013, 11:20
by brucedenney
Probably best to download, install and reconfigure the plugin again.
https://my.sage.co.uk/public/sage-ebank ... banks.aspx
Re: E-Payments blank?
Posted: 11 Sep 2013, 08:37
by billshankley
Thanks Bruce, uninstalled and reinstalled but the e-payments screen is still appearing blank.
Tried on a second PC with no success either. Can't help thinking we're missing something obvious.
The installer doesn't offer anything in the way of configuration, where can it be configured?
Thanks,
Re: E-Payments blank?
Posted: 11 Sep 2013, 09:18
by brucedenney
You configure the plugins in the bank record there is a button underneath the Bank type where the plug in is selected.
Obvious reasons you might not see anything in the e-payments.
1/ There is nothing to pay
2/ The supplier is not marked for online payments (perhaps a bulk change was done to supplies and someone unset online payments?)
Much less obvious reasons
1/ Data corruption that is not detected by error checking
2/ Index damage that is not fixed by reindexing and compressing.