Been using e-payments to create bank instruction files for a long time and did our usual run without an issue a couple of days ago. Today I went to run a couple of payments early but the Send Payments screen is blank.
Any ideas as to what would cause this?
Thanks,
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E-Payments blank?
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billshankley
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brucedenney
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Re: E-Payments blank?
Have you upgraded/changed pc or something?
Check and see if the correct bank type is selected
Bank Record>Bank Details >Electronic Banking>Bank Type
Check and see if the correct bank type is selected
Bank Record>Bank Details >Electronic Banking>Bank Type
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billshankley
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Re: E-Payments blank?
Hey Bruce,
Same PC, bank type is correct, switched it back and forth with no luck, bizarre. Any other suggestions?
Cheers,
Same PC, bank type is correct, switched it back and forth with no luck, bizarre. Any other suggestions?
Cheers,
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brucedenney
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Re: E-Payments blank?
Probably best to download, install and reconfigure the plugin again.
https://my.sage.co.uk/public/sage-ebank ... banks.aspx
https://my.sage.co.uk/public/sage-ebank ... banks.aspx
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billshankley
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Re: E-Payments blank?
Thanks Bruce, uninstalled and reinstalled but the e-payments screen is still appearing blank. 
Tried on a second PC with no success either. Can't help thinking we're missing something obvious.
The installer doesn't offer anything in the way of configuration, where can it be configured?
Thanks,
Tried on a second PC with no success either. Can't help thinking we're missing something obvious.
The installer doesn't offer anything in the way of configuration, where can it be configured?
Thanks,
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brucedenney
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Re: E-Payments blank?
You configure the plugins in the bank record there is a button underneath the Bank type where the plug in is selected.
Obvious reasons you might not see anything in the e-payments.
1/ There is nothing to pay
2/ The supplier is not marked for online payments (perhaps a bulk change was done to supplies and someone unset online payments?)
Much less obvious reasons
1/ Data corruption that is not detected by error checking
2/ Index damage that is not fixed by reindexing and compressing.
Obvious reasons you might not see anything in the e-payments.
1/ There is nothing to pay
2/ The supplier is not marked for online payments (perhaps a bulk change was done to supplies and someone unset online payments?)
Much less obvious reasons
1/ Data corruption that is not detected by error checking
2/ Index damage that is not fixed by reindexing and compressing.
For just about anything Sage :- Discount subscriptions, pay-as-you-go support, application integration, reports, layouts, linked excel spreadsheets, analysis or any other help making life with sage easier/less time consuming Contact me.
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