Page 1 of 1

Customer write off

Posted: 22 Aug 2013, 14:56
by AC32
I wanted to write off 1 transaction in a customer account but somehow ALL transactions for that customer have gone. There are many,many invoices involved and I cannot delete the transaction because Sage says it is a reversal, even though it has an "SC" reference.

Re: Customer write off

Posted: 27 Aug 2013, 14:19
by brucedenney
If you have written of the entire account, then sage will generate reversal transactions to do that.

You have 2 options

Restore a backup and rekey

Re-key all the original transactions sage has reversed for you.