SageForum for UK versions of Sage 50- Help and support.

Hi, sorry me again!
This is at work - we give a money back guarantee and the customer was sent a credit note for (£329.00). However the customer pays us by Standing Order and therefore would not be able to take the credit. So I said I would send them a cheque instead, but I had already put the credit note on their account. I realise I must put a dummy invoice on their account to clear the credit note but do I use the same nominal code as the credit note or shall I use mispostings - and when I enter the cheque as a payment from the bank which nominal shall i use, also is it just these two postings I do?

I think you should find that you now have a credit balance on the Customers account (ie negative value) what you want to to is refund this credit balance to the customer.

In Version 2007 there is a new transaction to do this, but I think you are on an earlier version.

The solution is a three part process.

1/ To a bank payment to the mispostings account for the customer (T9 no Vat).
2/ Do an invoice to the customer against the mispostings account to represent the cheque (T9) no vat.
3/ Do a Zero value customer receipt and match the invoice against the credit balance.

So in the Bank I post the cheque going out using the mispostings code then post an invoice to the customers account using the mispostings code to clear the credit note is that right?

Spot on