SageForum for UK versions of Sage 50- Help and support.

I'm using a networked Sage 50 2011 V.17.0.15.208 on Windows XP (I think it is a 32 bit system)

I have recently had to have a clean restore done across the system and now the Bank Reconcile only works on one machine. (There is one server and two client machines). Im confuddled.

I can log on to that one (client) machine as different users and reconcile, but it I try to reconcile on another machine (including the server) none of the users work. Absolutely nothing happens. No egg timer, no freeze-up, nothing ?!?!

I have tried re-booting all the machines in case there was something running in the background that I wasn't aware of but that hasn't worked

I have tried installing the Report Designer V1.3 2011(mentioned in a previous post) but that hasn't worked either.

Any ideas?
Many thanks in anticipation of a plan c,d or e

I think the problem could be the PDF generation.

Can you try and export a report to PDF format and see if that works.

Hi Bruce, thanks for the speedy response!

We print invoices to pdf on a regular basis without issue, and I can also print reports to pdf including Bank Reports

Is it worth mentioning that we have "Create Bank Reconciliation PDF" in Bank Settings un-checked? (it was slowing the system down too much and was surplus to requirements anyway)

Regards
FF

I just noticed you sell proper Beer, I was at Palmers brewery last Tuesday, 200 is a nice beer although I had a vile pint in one of their pubs the night before any bad landlord can ruin a good pint. I digress.

You seem to be doing the right things.

As pdf's are working on other PC's we need to find another cause.

Can you explain what you mean by a clean restore, what did you do and what precipitated the need to do it?

Can you check that all the copies of Sage are the same version V17.0.15.208

Is there anything special/different about the one PC that does work versus the others?

I assume you tried using different users on the machines that did not work and they had the same problem, ie it is not user specific on the machines where the problem exists.

Have you re-indexed and compressed?

Have you discarded any saved reconciliation

If none of these shed any light, try a clean reinstall on the workstation following the instructions here
http://support.makingithappen.co.uk/gui ... nstall.htm

Hi again

BINGO!

The clean restore was due to a failed attempt to upgrade to version 12 in a rush - it all went horribly, horribly wrong.. but I found a wonderful forum that told me how to to a clean reinstall and then restore my backed up data .... http://support.makingithappen.co.uk/gui ... nstall.htm



All the machines were affected so they have all been reloaded with the same version of sage (downloaded from the Sage website) and the same three updates.

However the machine that was able to reconcile without issue also had to have Sage Payroll re-installed on it (I managed to b8l;&x that up whilst trying to fix the abortive Accounts upgrade) .
So I installed Payroll onto the other pcs, then un-installed it without ever accessing it (so as not to fall foul of my Sage Payroll users licence <gulp>) and bingo! now I can reconcile in Sage Accounts - verrry bizarre.

Off for a proper beer now
Thanks for your help and advise
FF

There is some logic behind that, not a lot, but some....

There are core components that Sage uses across all its products, the "desktop" program is used by Sage50, Sage Payroll and Sage Instant, as is the report designer and the PDF tools and other bits.

I am surprised that this caused an issue with a 32 bit copy of XP, had it been Vista/win7 or 64 bit then I would half expect it.