Promised Payment Problem
Posted: 18 Jan 2012, 09:39
Hi , I'm really sorry if this has been asked before but I wasn't able to find an answer using the search and it's a bit of a problem. I've also asked this on another forum but nobody was answering. 
When using the 'Chase Debt' tab, when I sort the debtors using the drop down box to show those who have promised payment, it is showing up a few old accounts that have since been closed. I deleted the communication records for them to try to remove the Y but this hasn't made a difference at all.
Does anyone know what could be causing this? I hope there's a way to stop it as I'd like to be able to print a list with only actual promised payments but at the moment I can't without these other accounts showing up.
I always run an error check when I back up at the end of each day and the Sage version is 16.0.17.0158.
Thank you.
When using the 'Chase Debt' tab, when I sort the debtors using the drop down box to show those who have promised payment, it is showing up a few old accounts that have since been closed. I deleted the communication records for them to try to remove the Y but this hasn't made a difference at all.
Does anyone know what could be causing this? I hope there's a way to stop it as I'd like to be able to print a list with only actual promised payments but at the moment I can't without these other accounts showing up.
I always run an error check when I back up at the end of each day and the Sage version is 16.0.17.0158.
Thank you.
