SageForum for UK versions of Sage 50- Help and support.

Hi

I have an issue with 2012! I have just upgraded to v18 from v12 and set up Sagepay for MOTO transactions and for my website. When using Sagepay for our mail order transactions I have to use the pay by card button on invoice which is fine, I am then taken to a sagepay screen to enter customers billing address but I cannot cut and paste customers address from sage invoice as I can't go back and I can't pull the details across from Sage 2012 as you could using 2010....aagghh it's incredibly time consuming and frustrating. I started this to be PCI DSS compliant etc but if I have to keep writing customers details down I'm not! According to Sage they were 'not allowed' to keep the auto address input feature from 2010 to 2012'!? I would really like to know if anyone else is experiencing this problem or have any ideas on how to combat it.....

Correct you are not allowed to auto-populate any part of the pay by card wizard with customer details or bank details, the same legislation is the reason why copy & paste are disabled, changed in sage 50 accounts v2011 I believe

Thanks!I don't really understand why this has been done, I already hold the persons details as they are regular customers, I don't get the harm in auto populating their details you already hold to process their card - if you can enlighten me I would appreciate it? Also are you aware of any add-ons or postcode programmes that would enable a faster input of address in this case?

I can't remember exactly what part of legislation changed....

It may have been one of these ISO standards that changed, so for Sage to be ISO123456 compliant they had to change the wizard, I read an AskSage article which gave more details but again can't remember which one as it changed for v2011

Sorry can't help with add-ons either I have never seen any - sorry - I'm sure there will be one though

Thank you