SageForum for UK versions of Sage 50- Help and support.

Hi
I am missing customer invoices from the customer invoice list, even after i have updated. If i manually enter the missing invoice number into the create an invoice window the invoice details appear.ut disapper again when i exit the screen
I have tried to compress and re index the data and no errors appear when i check the data.
Please can anyone help?!

Is the customer account balance correct?

Yes, the customer account balance is correct and the invoice can be viewed from the activity screen.

It appears that last invoice raised, saved and updated does not appear on the invoice list unless you log in and out of sage but the customer account balance changes immediately on updating.

Is the invoicing module sorted by invoice number and in ascending order?
If not try clicking on the heading to sort it that way.

Hi
yes the invoices are sorted into order but still does not appear , it is always the last invoice raised that doesnt show until you log out and back into sage, despite being printed and updated!

Try the following:

1. Find the SAGE.INI file - assuming an install on Vista/Windows 7, this will be in c:\programdata\sage\accounts
2. Open the file in Notepad and look for a section that starts [SG50]
3. Below that, add a line - CompressUsingFileSize = 1
4. Save the file
5. Go back into Sage and run Compress
6. Go to the invoice list and see if that last invoice has appeared.

John