Sage client manager/Instant version number issues
Posted: 27 Jun 2011, 10:43
Hi - I have sage client manager 2009 & 2010. I have a client who uses sage instant 2009
We have had problems in the past with the data not working between the two 2009 systems due to version number differences - sage have helped us in the past, I am sure there was a file we either had to delete or re-name. My client has had help in the last month or so - but she now wants me to check her vat return and sage are refusing to help. So annoyed with myself for not writing down what they told us to do last time this happened.
My system tells me there are no further updates available - I am on 15.01.20.0191
My clients instant verison is 15.00.21.0021
My system therefore says it cannot install as data has been used on a later version
I have tried installing it on my 2010 - it says data is from an earlier version and needs updating - I click ok and it then gets stuck on a window 'waiting to open file: 0.DLM' - pulling my hair out here - any ideas??
We have had problems in the past with the data not working between the two 2009 systems due to version number differences - sage have helped us in the past, I am sure there was a file we either had to delete or re-name. My client has had help in the last month or so - but she now wants me to check her vat return and sage are refusing to help. So annoyed with myself for not writing down what they told us to do last time this happened.
My system tells me there are no further updates available - I am on 15.01.20.0191
My clients instant verison is 15.00.21.0021
My system therefore says it cannot install as data has been used on a later version
I have tried installing it on my 2010 - it says data is from an earlier version and needs updating - I click ok and it then gets stuck on a window 'waiting to open file: 0.DLM' - pulling my hair out here - any ideas??