Need more, need help now?
- - - - - - - - - - - - - - - - - - pay-as-you-go support - no contract - tenth of an hour billing - expert help - fast service - no call queues
Need integration?
- - - - - - - - - - - - - - - - - - with your shipping system - website - invoicing system - crm - cms - manufacturing - order import - back to back orders..
Need a report?
- - - - - - - - - - - - - - - - - - Excel reporting that pulls data from Sage - custom layouts - layouts that change adapt to your brands and/or for drop shipping.
Want web hosting?
- - - - - - - - - - - - - - - - - - Your own domain name - email - a shop - wordpress - woo commerce - ticket systems - help desks - forums - portals

Manager logged in on another machine

Sage 50 general help forum - Free help and support for all general issues
Post Reply
bookeeper
User
User
Posts: 2
Joined: 09 May 2011, 09:08
Sage Version: v2009 15 UK/Europe/Africa

Manager logged in on another machine

Post by bookeeper » 09 May 2011, 14:35

Sage 50 Accounts Pr 2010
16.0.17.0156
I'm getting the following 'Access Denied' message:
You cannot access Configuration Editor because MANAGER is logged in on machine MARIAN_4072.
I don't have another machine running Sage. How do I resolve this?
(I was trying to remove the need for user information when opening a company.)
Thanks in advance
Top
leyburnsolutions
User
User
Posts: 132
Joined: 14 Apr 2011, 18:02
Sage Version: v2014 20 UK/Europe/Africa

Re: Manager logged in on another machine

Post by leyburnsolutions » 09 May 2011, 15:03

Log in as MANAGER with the appropriate password if there is one. You'll be asked if you want to remove the user - answer Yes and you'll be able to get in and make the changes.

John
Top
bookeeper
User
User
Posts: 2
Joined: 09 May 2011, 09:08
Sage Version: v2009 15 UK/Europe/Africa

Re: Manager logged in on another machine

Post by bookeeper » 09 May 2011, 17:06

Thank you,
However when I do this I'm not getting the option to remove a user. When I > view > user list.I only see one user active - myself!
Top
User avatar
brucedenney
Site Admin
Site Admin
Posts: 4664
Joined: 28 Feb 2006, 09:56
Sage Version: v30 UK/Europe/Africa

Re: Manager logged in on another machine

Post by brucedenney » 10 May 2011, 15:01

Loging out after logging in as Manager should clear it.

If it does not then open the datapath and in the accdata directory find the file called queue.dta and delete it (or rename it if you are nervous) this will sort it out.
For just about anything Sage :- Discount subscriptions, pay-as-you-go support, application integration, reports, layouts, linked excel spreadsheets, analysis or any other help making life with sage easier/less time consuming Contact me.
Top
amcadam
User
User
Posts: 1
Joined: 14 Jul 2011, 09:19
Sage Version: v2009 15 UK/Europe/Africa

Re: Manager logged in on another machine

Post by amcadam » 14 Jul 2011, 09:22

I've had the same problem.
I've deleted QUEUE.DTA file but message still coming up
"You cannot access Backup cause Manager is logged in on machince Andrew_2224"
Top
leyburnsolutions
User
User
Posts: 132
Joined: 14 Apr 2011, 18:02
Sage Version: v2014 20 UK/Europe/Africa

Re: Manager logged in on another machine

Post by leyburnsolutions » 14 Jul 2011, 09:26

If you have deleted QUEUE.DTA and still get the message, it suggests that you have deleted the wrong QUEUE.DTA file - the file is specific to the data set.

In Sage, go to Help -> About -> System Information -> Directories. Right click on the data folder and it will open in Windows Explorer - keep Explorer open and close Sage. Make sure no one else is using it (assuming that it is a multi user version) and then delete the QUEUE.DTA folder.

John
Top
Post Reply

Return to “Sage 50 UK version General Help”

Who is online

Users browsing this forum: Google [Bot] and 2 guests