SageForum for UK versions of Sage 50- Help and support.

Help!!!!!!! Unable to save customer payments received suddenly - any ideas how to fix this problem? Have tried re-installing software but still have same problem. No error message appears just unable to save customer receipts. I am running Sage 50 Accounts professional v16 on windows 7 64-bit system.

Any ideas would be welcome

Silvia

Can you be explicit in what you are doing and what sage does in response.

Is it hanging, freezing, closing the screen, closing completely...

Can you try as a different user?

You have read this and done all it says ?
viewtopic.php?f=1&t=49

you should be on V17.0.15.209 (Help>About)

Hi

I go into bank module and click on customer to record payment received - fill in amount and date and click on save button but nothing happens - it will not save the transaction (no error message just nothing) but will save ordinary bank receipts - this off course will not allocate payment to the right customer account and yes I have tried all suggested previous steps. Tried reinstalling software several times, updating, etc but with no luck. Nobody seems to have an explanation for this. I am getting desparate now and if anybody knows a workaround for this i would be extremely gratefull.

Many thanks

Silvia

FIRST

You have not done all that was asked in the post I referred you to
you have not stated the full version number
you have not stated the operating system
have you run check data?
have you run the re-index and compression routines?

Can you go through the post and make sure you have done everything and that you include the information in your next post.

SECOND

When you say "it will not save" It is not clear what happens next. Does the screen disappear on its own? Is the button to save greyed out? Can you close with the Close button, can you close with the escape key, can you close using the close icon in the top right corner of the window? Do the other buttons, Wizard, Discount, Discard etc all work?

When you enter the payment are you able to allocate it against outstanding invoices?

How many users are there configured on the system?
How many workstations are there?

This is often due to corrupt user access rights. Try logging in as a different user or MANAGER and see if that works - if it does, delete your user logon and create it again.

John

I have exactly the same problem!! Did you find a solution........please help!

I also have the same problem. I am running Sage 50 Accounts Professional 2010 v 16.0.4.113 on a windows 7 64 bit laptop and I have 1 user running. When I click on Bank > Customer and then after I have enter the receipt amount and try to click Save nothing happens. I get no error message and no buttons are greyed out. All the other buttons on the page are working correctly (Discard, Pay In Full, Wizard etc.....)

If I click on close I can come out of the screen but obviously nothing has been saved or allocated. I have tried on a number of customers within my ledger and the same problem persists.

I have backed up my data, checked my data for errors, Re-Indexed and Compressed and this does not fix the problem. I have created a new user with full access rights and this does not fix the issue either. I have re-installed the software and also run the latest software patches and this has still not fixed the issue.

Does anyone have any further suggestions what I could try?

Kind Regards,

John

Have you tried my earler suggestion of logging on as a different user?

John

coxj2901 wrote: I have created a new user with full access rights and this does not fix the issue either. I have re-installed the software and also run the latest software patches and this has still not fixed the issue

Yes I created a new user with full access rights and logged in as that user but it is still not working.

Rgds, John

I think you are reaching the limits of what can be done without intervention.

You could try a clean reinstall (instructions link below), just in case it is an application issue, if that doesn't work then I suspect it is a data issue.
http://support.makingithappen.co.uk/gui ... nstall.htm

If clean reinstall does not resolve it then I would be prepared to look at it for you on a no fix no fee basis.

coxj2901 wrote:

coxj2901 wrote: I have created a new user with full access rights and this does not fix the issue either. I have re-installed the software and also run the latest software patches and this has still not fixed the issue

Yes I created a new user with full access rights and logged in as that user but it is still not working.

Rgds, John

Apologies, I missed that part of your post - every instance I've seen of this so far has been solved using a new user logon. I'd agree with Bruce that, at this point, I'd have someone take a look at your data...

John

There may be another reason for this, particularly if your version of 2010 is not fully up to date.

If you have, at some point, selected the option to pause the 'outside the financial year' message, then you can get exactly the problem you are seeing. If you go to Settings -> Company Preferences -> Parameters, there should be an option there to switch the setting.

If the option is there, change it, if not, your copy of 2010 is not fully up to date...

John

please check

viewtopic.php?f=1&t=49

I have a crazy idea, don't know will help everyone here ...
Update the payment received on "current financial year", ie. the current year is 2011, just key 31 Dec 2011. Then, go to File > Maintenance > Corrections , here to edit the date , ie. change from "31 Dec 2011" to "28 Feb 2012". It works as I tried ! TQ.