Trouble with tax code on customer receipts

[Cathy]

We updated to V12 a few months ago - we have just noticed that although the VAT is recorded correctly on our invoices, when we post a payment as a customer receipt the tax code column shows n/a and the transaction is recorded as T9 (obviously this is causing problems in producing a VAT return!) Looking in file maintenance, the invoices show the correct tax, and we do not have any problem entering Bank Receipts, only Customer Receipts. We use cash accounting but this didn't happen in the old version (not sure which version this was - possibly V4). We've tried looking at all our company settings, etc but can't work it out - any help would be very gratefully received.

[brucedenney]

Sounds like in the upgrade process you have not switch on cash accounting and so have been working with standard accounting, is there a tick in Settings>Company Preferences>VAT Cash Accounting?

If this is the case you will have to go through the process to change from Standard to Cash accounting as detailled in the help file.