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Hi There

I had an invoice at £485, the customer paid £470 & refused to pay the balance, so this £15 was to be written off.
When I did this Sage wrote off the whole invoice, not just the £15 owing as I wrote off the transaction
It won't let me edit or delete this write off as it says the trans has a ref marking it as reversed and therefore this change can not be allowed!

I can't see how to journal around this and cr the bad debt a/c etc as I need the customer activity report to initially go back to the 15 debt, its currently at a 470 credit!

How can I resolve this? Any help would be appreciated.

JN

First of all the easy way to deal with this problem would have been to issue a credit note for £15 (inc VAT) calling it a Ex-Gratia credit( so as not to suggest or acknowledge any wrongdoing on your part).

This would have got you the VAT back (assuming you are not on Cash Accounting)

I suggest you undo the writing off and then issue a credit note as suggested.

You need to look in the Audit Trail at the transaction writing off the invoice.

I expect it is an "SC" A sales credit with the tax code T9 you could delete this transaction using error corrections, or you could reverse it entering an "SI" A sales invoice same tax code same amount, deleting is easier, reversing is more transparent but more work and an opportunity to introduce an error.

It could be part of a journal, there are several variables, if you get stuck, tell me what type of transaction it is and I will try to help more.

(For me if I forget as this is the top marked paqe via google)
Edit the transaction to change the Reference to something other than BADDBT eg MyError.
Now you can delete the transaction.

<3