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Login and error correction
Posted: 05 Mar 2010, 09:07
by bignige
Hi
We are an 8 user business - nobody can login! Last night a colleague was doing some error corrections and the machine froze.
Now this morning nobody can login and we get an error stating that 'YOU CANNOT LOGIN BECAUSE JAN IS MAKING ERROR CORRECTIONS ON MACHINE 213'
How do we access the system?
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Re: Login and error correction
Posted: 09 Mar 2010, 09:57
by billshankley
Try removing your QUEUE.DTA file.
On the server go to the following directory C:\Program Files\Sage\Accounts\ACCDATA
And rename QUEUE.DTA to something like QUEUEOLD.DTA (Just in case you need to restore it), Sage will recreate this when you boot the program up.
Let me know if this works for you.
Re: Login and error correction
Posted: 26 Feb 2014, 15:49
by sccs1481
Hi I'm having the same problem. But I can not locate the queue.dta file. Can you help me?
Re: Login and error correction
Posted: 26 Feb 2014, 15:51
by brucedenney
Files are in different places nowadays.
I would need to know what operating system you were running and what version of Sage 50 you were running to help you.
Re: Login and error correction
Posted: 26 Feb 2014, 16:57
by ss1481
It's Sage 50 Accounts, 2009. Operating system is windows 7 ultimate.
Re: Login and error correction
Posted: 26 Feb 2014, 17:03
by brucedenney
by default it will be c:\programdata\sage\accounts\2009\company.000