SageForum for UK versions of Sage 50- Help and support.

Hi there we have a problem with our Sage Line 50 2007 V13.02.30.0144

We recently installed two new machines with the Windows 7 operating system.

I reloaded Sage, applied updates 3 & 4 and from this point when we double click a supplier or customer record it launches a blank 'new' record waiting to be filled in. if I click the drop down button on the side of A/C I can view and select my accounts from there however it is not desirable to be selecting the record then having to trawl through the accounts to the correct one.

Any suggestions on why this is happening would be greatfully received thanks

Regards
Roy

**edit**
Further developments upon some more investigation - the record knows it is in the correct account as it displays activity for the account but will not prefill with the customers address details.

Innova wrote: Any suggestions on why this is happening would be greatfully received thanks

Windows 7 or IE8 would be my guess. At least you've a workaround.

Hi Dave - its definitely a Windows 7 issue as other clients in the office on XP have no problems and are all up to speed with IE8.

I have tried running as admin, changing compatability to XP/Vista all to no avail.

Strange thing is the problem doesnt replicate on product records its just affecting supplier and customer records.

Getting to my wits end now.