SageForum for UK versions of Sage 50- Help and support.

Each month as usual we run epayments from certain bank accounts after the supplier payments are made. The epayment screen opens, we selecte the date range and then select the suppliers to be paid and click Next.

For some reason this time, even after restarts, and trying different companies and accounts we always get this error message in a small pop-up window:

Active Bank Error

An unknown bank was specified


No matter if one or all or a few suppliers are selected its the same. Even if we login to another company and a different bank account its still the same.

When you open the bank accounts themselves, and click the details tab, everything looks fine, but its been so long since we have looked at that tab. There is one section that says Bank Type and on the drop down list, the only option is 0 - Not Specified, which as far as we remember its always been that way, so we dont know whats wrong.

Any ideas?

There is one section that says Bank Type and on the drop down list, the only option is 0 - Not Specified,

That's your problem. You need to be able to select the "Bank type" - Lloyds, Barclays, HSBC, from the drop down list. If there's nothing in the drop down list, well heaven knows how, but you've lost your e-banking addins. These are available from the downloads section of the sage website. If I remember correctly you have to download individual banks one at a time and run an installer.