SageForum for UK versions of Sage 50- Help and support.

We tried to set up transaction e-mail recently – this has been a disaster.

We have been told that Sage have an unresolved problem with this facility and I would appreciate any assistance

We are frequently blocked from using Sage with the following message:

“You cannot access VAT Return** because transaction e-Mail is logged in on machine Sage_T-eMail.”

** (this appears with various applications in addition to VAT Return)

We need to resolve this urgently – we can manage without transaction e-mail if it does not work.

I have e-mailed Sage but they have not yet replied

Iwould much appreciate any advice.

michael wrote:“You cannot access VAT Return** because transaction e-Mail is logged in on machine Sage_T-eMail.”

That tends to suggest that either Tmail is still in use or it was abnormally exited...

Deleting queue.dta will clear the user list and let you get at single-user mode modules.

Thank you very much, Dave. Problem solved!

Glad to hear it!