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Bank Rec error (19)

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dupuy

Bank Rec error (19)

Post by dupuy » 29 Mar 2007, 13:24

Warning has appeared when reconcilling bank statement. Says 'an unexpected programerror (19) has been dedected' and now the last years bank statements don't reconcile. Please help. Dupuy
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brucedenney
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Sage Version: v30 UK/Europe/Africa

Post by brucedenney » 30 Mar 2007, 07:03

What version of Line 50 is this?
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dupuy

Post by dupuy » 30 Mar 2007, 07:50

Hi, its v11
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brucedenney
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Post by brucedenney » 30 Mar 2007, 07:53

Have you got Payroll installed on the same machine, just upgraded it or installed it??
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dupuy

Post by dupuy » 30 Mar 2007, 08:56

Sorry its v12. but I had installed an instant payroll for new tax year the day before
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brucedenney
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Post by brucedenney » 30 Mar 2007, 09:00

Well that makes more sense, I know this will sound weird but the problem is with the PDF driver, the two versions are incompatible.

Make sure you have the latest patches for your software

http://www.sage.co.uk/updates
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dupuy

Post by dupuy » 30 Mar 2007, 09:10

thanks for your quick response. any ideas what i should do now

what are patches and how do I check I have the right ones??
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