How do i remove a double payment

[jimbell]

I've got a customer who has paid twice for the same goods, but he does not know
He owes us money from his last re-incarnation so we are not inclined to tell him & give it back
At the moment it shows as a + balance on his account
If we send a statement to him, it shows up
What is the cleanest way to remove it?
If we just delete the transaction, the bank balance wont reconcile
Any advice appreciated
Thanks

[brucedenney]

Stealing is a criminal offence.
I very strongly suggest you be squeaky clean and return the overpayment.

General advice for a duplicate payments:-

If you received money that you put on an account thinking it belonged to that customer but it later transpired that this was incorrect then create a customer account for unidentified receipts, using error corrections change the account on erroneous transaction to the unidentified receipt customer.

If at a later date the sender is identified, you can edit the transaction again and move it to the correct account.

You should frequently review any unidentified receipts and if it is genuinely not possible to return the monies and identify the sender and having made best efforts to do so you could then legitimately write it off.

Most banks give you the details of the sending account, so in most circumstances you should be able to send the money back to the account unless the account has been closed.

[jimbell]

Hi Bruce
Thanks for the feedback & I do understand your comments
Sometimes things aren't always black & white
We'll ponder it for now
Thanks again

[brucedenney]

I understand where you are coming from, I hope you understand my position as well.