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Manager logged in on another machine

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bookeeper
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Joined: 09 May 2011, 09:08
Sage Version: v2009 15 UK/Europe/Africa

Manager logged in on another machine

Post by bookeeper » 09 May 2011, 14:35

Sage 50 Accounts Pr 2010
16.0.17.0156
I'm getting the following 'Access Denied' message:
You cannot access Configuration Editor because MANAGER is logged in on machine MARIAN_4072.
I don't have another machine running Sage. How do I resolve this?
(I was trying to remove the need for user information when opening a company.)
Thanks in advance
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leyburnsolutions
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Sage Version: v2014 20 UK/Europe/Africa

Re: Manager logged in on another machine

Post by leyburnsolutions » 09 May 2011, 15:03

Log in as MANAGER with the appropriate password if there is one. You'll be asked if you want to remove the user - answer Yes and you'll be able to get in and make the changes.

John
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bookeeper
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Joined: 09 May 2011, 09:08
Sage Version: v2009 15 UK/Europe/Africa

Re: Manager logged in on another machine

Post by bookeeper » 09 May 2011, 17:06

Thank you,
However when I do this I'm not getting the option to remove a user. When I > view > user list.I only see one user active - myself!
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brucedenney
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Sage Version: v30 UK/Europe/Africa

Re: Manager logged in on another machine

Post by brucedenney » 10 May 2011, 15:01

Loging out after logging in as Manager should clear it.

If it does not then open the datapath and in the accdata directory find the file called queue.dta and delete it (or rename it if you are nervous) this will sort it out.
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amcadam
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Sage Version: v2009 15 UK/Europe/Africa

Re: Manager logged in on another machine

Post by amcadam » 14 Jul 2011, 09:22

I've had the same problem.
I've deleted QUEUE.DTA file but message still coming up
"You cannot access Backup cause Manager is logged in on machince Andrew_2224"
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leyburnsolutions
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Posts: 132
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Sage Version: v2014 20 UK/Europe/Africa

Re: Manager logged in on another machine

Post by leyburnsolutions » 14 Jul 2011, 09:26

If you have deleted QUEUE.DTA and still get the message, it suggests that you have deleted the wrong QUEUE.DTA file - the file is specific to the data set.

In Sage, go to Help -> About -> System Information -> Directories. Right click on the data folder and it will open in Windows Explorer - keep Explorer open and close Sage. Make sure no one else is using it (assuming that it is a multi user version) and then delete the QUEUE.DTA folder.

John
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