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Batch email on 2011 not working

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xswiftyx
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Batch email on 2011 not working

Post by xswiftyx » 11 Apr 2011, 16:03

recently purchased Accounts 50 2011 (ver 17.0.12.200) with the ability to batch email at a click.
All my customers have an email address in their account. The layout for invoices is setup to collect the account holders email address and attach the invoice as a PDF

I am running windows 7 64 bit

Basically If I click 1 invoice at a time and click email it works fine. It goes into my inbox (outlook 2007) and i can email to the customer.
If i select mulitple invoices and click email it puts all the inovices I have selected into 1 PDF file and 1 email to the 1st email address on the list...

so 1 customer would get everyones invoice...

I'm out of ideas of how to correct so any help is appreciated

Thanks.
james

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brucedenney
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Re: Batch email on 2011 not working

Post by brucedenney » 12 Apr 2011, 11:24

you need to configure the template properly, see this guide

http://support.makingithappen.co.uk/sag ... eports.htm
For just about anything Sage :- Discount subscriptions, pay-as-you-go support, application integration, reports, layouts, linked excel spreadsheets, analysis or any other help making life with sage easier/less time consuming Contact me.

xswiftyx
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Posts: 2
Joined: 11 Apr 2011, 15:46
Sage Version: v2009 15 UK/Europe/Africa

Re: Batch email on 2011 not working

Post by xswiftyx » 14 Apr 2011, 14:53

It wasn't that in the end. Managed to get 45 days sage cover. Needed to change "Enitre report" to "Customer option 8". and then also an update to report designer which Sage did for me.

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brucedenney
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Re: Batch email on 2011 not working

Post by brucedenney » 21 Apr 2011, 10:30

The updates are listed on the link in "read this before you post"

The need to set sections is covered in the emailing reports guide.
For just about anything Sage :- Discount subscriptions, pay-as-you-go support, application integration, reports, layouts, linked excel spreadsheets, analysis or any other help making life with sage easier/less time consuming Contact me.

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