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I can not print a trail balance from my financials page

Sage 50 general help forum - Free help and support for all general issues
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mitchell
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Sage Version: V10 UK/Europe/Africa

I can not print a trail balance from my financials page

Post by mitchell » 20 Jan 2011, 12:44

I am using sage instant accounts solutions v11
When I go into my financials page and click on Trial I get the following message:
C:\programe files\sage\instantaccounts\reports\finance\\*TB SRT contains an invalid path
I get the messgae when I try and do anything in the financials page. The rest of my prgrame is running fine.
Any help please
Mitchell
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brucedenney
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Sage Version: v30 UK/Europe/Africa

Re: I can not print a trail balance from my financials page

Post by brucedenney » 28 Jan 2011, 17:57

Are all the other reports working?
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mitchell
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Re: I can not print a trail balance from my financials page

Post by mitchell » 09 Feb 2011, 13:33

Yes reports are working in other headings eg suppliers, nominal, Bank etc.
It is just in the financials that nothing seams to want to work.
Mitchell
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brucedenney
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Re: I can not print a trail balance from my financials page

Post by brucedenney » 10 Feb 2011, 18:18

A reinstall should fix it.
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mitchell
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Re: I can not print a trail balance from my financials page

Post by mitchell » 11 Feb 2011, 15:35

I have tried a intallation on a different computer at home then restored my back up on to it but the same problem persists with in the Financials.
Is this the same as a reinstall?
Mitchell
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brucedenney
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Re: I can not print a trail balance from my financials page

Post by brucedenney » 11 Feb 2011, 15:56

No

you need to uninstall the program and then reinstall it.
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