customer paid in error

[buzz]

I am using Sage 50 2010. A customer recently paid several invoices direct into the bank. However they have now sent another remittance advice which shows that they paid one of the previous invoices in error. This latest remittance advice is also paying several other invoices but the total paid into the bank is short as they have deducted the amount they paid in error. How do I recitfy this as that invoice is actually still outstanding but it is showing on sage as paid? Thanks for any help you can give.

[brucedenney]

you can do it 2 ways.

1/ Delete the original payment and then make it again.

Not so good if bank recd already

2/ In error corrections, change it to be on a different customer account save it, then change it back, this will make it a payment on account and allow you to reallocate it.

[buzz]

many thanks for replying - just one more question, I will have to go with the correction route as bank has already been reconciled. Is it the bank payment that has to be corrected, as it was part of a bacs payment from the customer for several invoices. Can I just select the payment for the invoice concerned and then do as you suggest so that the payment shows on account for that customer and I can then reallocate. Sorry but I have never come across this before - the customer is a property rental company who pays my invoices after they have been paid by the landlord. They inadvertently paid an invoice before they received the cash from the landlord so on a subsequent bacs payment they have deducted that amount but it leaves me short of cash on that remittance sheet to mark off against the invoices they have now paid.

[brucedenney]

>Is it the bank payment that has to be corrected

there is no Bank Payment, there is a Customer Receipt an SR transaction.
you just have to switch it to a different customer and back again to turn it into an SA Sales Receipt on Account, you can then allocate it as per their revised remittance.

[buzz]

Many thanks for all your help.