Printing Cheques using Sage 2007

[LesleyGaler]

Hello. I hope there is somebody out there who may be able to help me. I'm relatively new to Sage but have managed to work out the basics. For the moment I am entering our supplier invoices as and when we receive them, writing manual cheques at the end of the month and then use the 'make a payment facility' to clear the outstanding invoices.
I have recently tried to test sages' 'print cheques' facility without much luck.
I have gone to Bank/links/cheque list and typed in a date range for the last month. I expected to see a list of all the invoices which have been posted during the period which have not yet been paid, but they do not appear. About 4 are appearing which appear to be ones where I have posted 'payments on a/c', although I'm not entirely sure.
Any advice on what I'm doing wrong would be much appreciated.
Thanks.

[brucedenney]

I guess that you have put cheque numbers on your payments and hence they are hidden.

Tick the box to show "printed items" them and I think you will be on your way.

Printed items have a cheque number on them, when you print a batch of cheques, sage will write the cheque numbers in afterwards.

[Lesley Galer]

Hello Bruce.
I need your help again if possible regarding computerised Sage cheques. Since my last post on this subject (2 years ago now) we have upgraded to Sage 2009. We are finally using the computerised cheques with the remittance advice attached and have completed 3 cheque runs to date with no apparent problems until now.
The last cheque run consisted of approx 20 cheques. However, it has just been brought to our attention by a supplier that their cheque produced was for the incorrect amount. - It had included their outstanding invoice twice on the remittance advice, i.e £1667.50 Invoice No.xxxxx on two separate lines, and then produced the cheque for £3335.00.
I can confirm that only one invoice was posted to their account for £1667.50 and When we looked back at the supplier activity, the computerised cheque is showing as the correct amount of £1667.50. I have also checked the Bank records and again, the cheque is showing as the correct amount of £1667.50.
We always check the data and produce backups before and after each cheque run and no errors have been reported.
This problem occurred randomly on the 4th and 5th cheque produced, 2 separate suppliers but I can't understand why.

This is obviously very worrying, please help!!!!!!!!!!!!

[brucedenney]

Do you want to post your layout and I will have a look.

[Lesley Galer]

Hello Bruce.

Thanks for responding so quickly regarding the above issue. I am attaching a list of all the default sage reports for cheque printing. I modified an existing report (CHQREMA4.layout) for our own use. The name of this is - E.T CHEQUE-USE THIS. and is the last one in the list.

Since posting my query yesterday, I restored last weeks back up where there was a problem and replicated the cheque run. I tested all the layouts and the only ones which appear to print correctly are the first 2 in the list - dot matrix where no remittance advice is produced. This does seem to suggest that there is a problem with the layout I am using, although I can't understand that the problem only occurred on 2 cheques. I am attaching a copy of one of those too.

Your help is appreciated and please let me know if I need to provide anymore information.

N.B Have since tried to upload the attachments using the button below but keep getting messages such as The extension layout is not allowed. How do I post the layout?

Thanks

[Lesley Galer]

Hello again Bruce.

I have been unable to send you the layout file as requested using the 'upload attachment' link below. The following message appears. The extension layout is not allowed. I will try to send as an attachment to your email address. Please le me know if you are able to resolve the issue.

Thanks

[anita66]

Did you resolve this ? I am having the same problem and can't resolve it.

Would appreciate your help.

Thanks
Anita

[Lesley Galer]

Hi there Anita.

After much frustration I went back to Sage themselves as I couldn't resolve the issue. They confirmed that it is a 'known' problem with that particular version of sage and were looking into it. I did stress that this was a 'vital' part of the accounting system and I needed to know that I could rely on it with confidence. They then agreed to send me an 'Upgrade' to Sage 2010 free of charge which I received a couple of weeks later. I have had no problems since the upgrade.
I would give them a ring and ask if the problem had been resolved yet; if not as for an upgrade free of charge.

Good luck.