Customer payment taken back by bank.

[JohnJ]

I have a customer who pays by BACS.

3 months ago I received a payment, but a month later the bank 'took back' the payment (we're with the same bank). Apparently the customer had told the bank to delay payment for two months. The behaviour of the bank and the customer is another matter!

I have now received the payment - albeit very late.

Can anyone advise how I can record the movements of the cash, I'm keen to show that my customer has run up an aged debt.

I would have thought:

Initial receipt:
Dr Bank
Cr Customer

'Taken back' amount:
Dr Customer
Cr Bank

Correct receipt:
Dr Bank
Cr Customer

I just can't see how to do it.

Running Sage Accountant V8, I can't upgrade as it's integrated with another software package.

Many thanks,

John

[brucedenney]

There was no customer refund transaction in V8 so you would have to do it as a dummy batch invoice if you want it to show on the customer ledger.

If you date the transaction back to the same date as the payment then the ageing will be representative.

[JohnJ]

That's a great help, many thanks!

John