Sage disappearing after login

awrwallace · Post by **awrwallace** » 17 Jul 2008, 13:26

We have a new problem with Sage.

After a user logins as normal Sage does not open as per usual but just disappears. We are using version 12

Any ideas

Post by **brucedenney** » 18 Jul 2008, 15:48

Sounds like the Desktop issue that was resolve by a patch, have you applied all the latest patches.

(I think the sage site is down for patches at the moment, they are "remodelling it" you might have to ring sage and ask them to email them to you.

awrwallace · Post by **awrwallace** » 21 Jul 2008, 09:02

We had this problem before but our IT person at the time resolved it

He has since moved on .

What patch / hotfix no resolved this ?

Post by **brucedenney** » 21 Jul 2008, 14:16

No idea which patch fixes it, sage have made it very difficult to see what is addresses by patches, with thier new website design.

You need to apply the service pack and several hot fixes.

Your version number should be 12.01.0070 or higher

awrwallace · Post by **awrwallace** » 28 Jul 2008, 08:54

Hi I have applied the latest hotfix and updated to version 12.70 but sage is still disappearing after I login.

Post by **brucedenney** » 04 Aug 2008, 13:52

Did you apply all the older hot fixes before doing the latest?

awrwallace · Post by **awrwallace** » 11 Aug 2008, 07:54

No I applied the latest hot fix version 70

Thought that this hot fix included all the latest other hot fixes

AW

Post by **brucedenney** » 13 Aug 2008, 12:09

I think the fix you want is a file called sbddesktopinstallerl50v12.exe described as the SBDDesktop Installer Utility

awrwallace · Post by **awrwallace** » 13 Aug 2008, 13:11

Where can I find this ?

It is not available to download from the Sage website

Post by **brucedenney** » 13 Aug 2008, 13:15

It is on the support site.

http://support.sage.co.uk/default.aspx?page=25

you need to log in

go to downloads>updates>"Line 50 and Sage 50 Accounts"

11th item down about a third of the way down the page

"SBDDesktop Installer Utility"

awrwallace · Post by **awrwallace** » 13 Aug 2008, 13:44

Hi

Have created a login and gone to the area you mentioned.

However there is nothing in the drop down box to select from

Before clicking Go
Andrew

Post by **brucedenney** » 13 Aug 2008, 18:32

Select "Line 50 and Sage 50 Accounts" press go

and you should get a page.

awrwallace · Post by **awrwallace** » 14 Aug 2008, 08:47

I have downloaded the update suggested and installed it on the server Pc in question but to no avail - the problem is still occurring

Post by **brucedenney** » 14 Aug 2008, 09:15

Is this an installation that was working and has developed this problem or is this a new installation?

Is this a network installation or a single user installation?

Is this happening to all users on this workstation or just one user?

Is the sage user able to log in at other workstations?

awrwallace · Post by **awrwallace** » 14 Aug 2008, 09:34

--------------------------------------------------------------------------------

Is this an installation that was working and has developed this problem or is this a new installation?
Yes - we are using Sage over a VPN - was working OK now not working

Is this a network installation or a single user installation?
Network

Is this happening to all users on this workstation or just one user?
Just when using over the VPN link or when a user logs on the workstation locally
Is the sage user able to log in at other workstations?
Yes

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