Line 50 version 11.01
I have been using this software for over two years without any problems.
I enter the program using manager and no password.
Yesterday, I needed to restore another set of data.
The restore was ok.
I entered "manager" as usual but got the message "incorrect password".
I have never set a password.
I reinstalled the software having first uninstalled the existing program.
The new install worked but when I opened the program I did not get the new install "welcome" sequence but it went straight to the login page.
I entered "manager" but got the same "incorrect password" message.
I guess the uninstall does not totally remove all the program.
I then installed the software on my laptop with no problems, so I know the disc is ok.
Can anybody help me to alleviate this problem please.
My official sage support has lapsed.
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Need integration?
- - - - - - - - - - - - - - - - - - with your shipping system - website - invoicing system - crm - cms - manufacturing - order import - back to back orders..
Need a report?
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Want web hosting?
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Password Problem
-
brucedenney
- Site Admin
- Posts: 4664
- Joined: 28 Feb 2006, 09:56
- Sage Version: v30 UK/Europe/Africa
Sounds like you have restored a set of data with a password.
Dependant on your version of sage, the details vary.
But what you can do is to manually delete the dataset
Sage should them prompt you to create a new dataset, you can then restore your good backup with data for which you know the password.
Dependant on your version of sage, the details vary.
But what you can do is to manually delete the dataset
Sage should them prompt you to create a new dataset, you can then restore your good backup with data for which you know the password.
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