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Sage 50 Reports Designer crashes on startup!

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SimonW
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Posts: 1
Joined: 22 Aug 2016, 12:40
Sage Version: v2012 18 UK/Europe/Africa

Sage 50 Reports Designer crashes on startup!

Post by SimonW » 22 Aug 2016, 13:34

Hi all,

We have a two Pc setup both running Win 7 and Sage 50 v18 2012. One has the database - PC1.
The other PC - PC2 - has suddenly started crashing whenever we try and print from Sage, and as it turns out, even start SRD.
The PC1 is completely fine.
We have customised layouts but I've tried it with default Sage layouts too, same result.
I've uninstalled and reinstalled Sage plus updates to 6 on PC2 and upgraded SRD to 1.3.2011.30, no effect.
I am currently getting all the Windows updates installed but I can't see any patches that coincided with the problem.
My next step is to upgrade PC1 to SRD 1.3.2011.30 as it currently runs 25, but I am loathe to do this as it works!!

Any other suggestions or experiences that may help me find the issue?

Many thanks.
Simon

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brucedenney
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Posts: 4616
Joined: 28 Feb 2006, 09:56
Sage Version: v28 UK/Europe/Africa

Re: Sage 50 Reports Designer crashes on startup!

Post by brucedenney » 23 Aug 2016, 09:33

Apply all windows updates

Check printer drivers

Check Anti Virus exclusions, test disabling.

Check for any other software that may be intercepting printer traffic eg remote access.
For just about anything Sage :- Discount subscriptions, pay-as-you-go support, application integration, reports, layouts, linked excel spreadsheets, analysis or any other help making life with sage easier/less time consuming Contact me.

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