Hello
I just went to print out recurring monthly invoices which are all product invoices. However, the product description is missing when I print the invoices out. I am having no such issues with the service invoices. I'm not sure where to look to sort this problem out, can you help please.
Barbara
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- - - - - - - - - - - - - - - - - - with your shipping system - website - invoicing system - crm - cms - manufacturing - order import - back to back orders..
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Product description missing
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brucedenney
- Site Admin
- Posts: 4631
- Joined: 28 Feb 2006, 09:56
- Sage Version: v28 UK/Europe/Africa
Re: Product description missing
There are 2 sections in the layout.
One is for service items which use the "Text" field and one is for Product items which use the field "Description"
These are set up to conditionally print depending on the type of item.
I suspect that someone has changed something to break this. altered the filter, changed both fields to "Text"
If you want to attach the layout to a post I can let you know what the exact issue is.
One is for service items which use the "Text" field and one is for Product items which use the field "Description"
These are set up to conditionally print depending on the type of item.
I suspect that someone has changed something to break this. altered the filter, changed both fields to "Text"
If you want to attach the layout to a post I can let you know what the exact issue is.
For just about anything Sage :- Discount subscriptions, pay-as-you-go support, application integration, reports, layouts, linked excel spreadsheets, analysis or any other help making life with sage easier/less time consuming Contact me.
Re: Product description missing
Thank you. I have attached the invoice layout for you to have a look at.
Login to access the files attached to this post.
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brucedenney
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Re: Product description missing
This layout works fine for service and product invoices.
For just about anything Sage :- Discount subscriptions, pay-as-you-go support, application integration, reports, layouts, linked excel spreadsheets, analysis or any other help making life with sage easier/less time consuming Contact me.
Re: Product description missing
Do you have any idea what else could be causing the problem?
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brucedenney
- Site Admin
- Posts: 4631
- Joined: 28 Feb 2006, 09:56
- Sage Version: v28 UK/Europe/Africa
Re: Product description missing
Data corruption? Do you get any errors when you run check data?
Perhaps you uploaded a wrong layout?
Do the standard layouts work?
Perhaps you uploaded a wrong layout?
Do the standard layouts work?
For just about anything Sage :- Discount subscriptions, pay-as-you-go support, application integration, reports, layouts, linked excel spreadsheets, analysis or any other help making life with sage easier/less time consuming Contact me.
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