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Restore problems when setting up new Windows 10 computer

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zonkolooney
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Restore problems when setting up new Windows 10 computer

Post by zonkolooney » 02 Jun 2021, 14:42

Hi Bruce

Hopefully you will be able to help me as you have been of GREAT assistance when I have had problems before.

My Windows 7 computer was giving me a lot of heartache so I bought a new laptop but it has Windows 10 installed. I have now reinstalled my Sage 50 Accounts 2009 - which by the way still works perfectly - onto the new machine and attempted to restore my most recent backup when offered the 3 options of New Company etc.

It is giving me the following error

"Incorrect filename or location specified, please select OK and check the details entered."

The backup file is called SageBack.001 and is recognised by the OS as being that type of file.
I have tried installing from the USB memory stick and also downloaded it to "documents" on the computer and finally into the Accounts folder which is where backups are saved as a default location.

Any ideas sir?
Once again, thanks in advance
Peter McDonnell

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brucedenney
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Re: Restore problems when setting up new Windows 10 computer

Post by brucedenney » 03 Jun 2021, 10:23

For just about anything Sage :- switch to subscription, pay-as-you-go support, sagecover, upgrades, application integration, reports, layouts, analysis or any other help making life with sage easier/less time consuming Contact me. Image

zonkolooney
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Posts: 31
Joined: 05 Dec 2012, 17:01
Sage Version: v2009 15 UK/Europe/Africa

Re: Restore problems when setting up new Windows 10 computer

Post by zonkolooney » 03 Jun 2021, 13:59

Thanks Bruce

I'll give all those instructions a try and let you know what happens.
I HAD tried some of them after researching the problem online but nothing as comprehensive as you suggest!


Best regards
Peter

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brucedenney
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Re: Restore problems when setting up new Windows 10 computer

Post by brucedenney » 03 Jun 2021, 14:39

P.s. Check the old machine that the version is the same, you may need some extra patches to get it to the same version number.
For just about anything Sage :- switch to subscription, pay-as-you-go support, sagecover, upgrades, application integration, reports, layouts, analysis or any other help making life with sage easier/less time consuming Contact me. Image

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