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Missing transaction

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Office1
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Posts: 32
Joined: 16 Jan 2020, 12:05
Sage Version: Other

Missing transaction

Post by Office1 » 10 Dec 2020, 17:07

Hi there,

One of my customers accounts is showing an invoice that is not listed under transactions when I do a search. I have even looked up audit trail for the date range and its not there. I cant see the invoice having been deleted anywhere and its still showing up on the customer account. Any ideas ?


Thanks

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brucedenney
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Posts: 4359
Joined: 28 Feb 2006, 09:56
Sage Version: v2017 23 UK/Europe/Africa

Re: Missing transaction

Post by brucedenney » 11 Dec 2020, 12:42

There are a couple of thoughts.


1/ Is the data corrupt and has errrors? Run File>Maintenance>Check Data if there are errors, they need fixing first, Sage will do this as part of your subscription, if not, I can do repairs.

2/ Is there a broken index? Run File>Maintenance>Reindex and when that completes run the compression.

Before doing either of the above, backup your data.
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