Need more, need help now?
- - - - - - - - - - - - - - - - - - pay-as-you-go support - no contract - tenth of an hour billing - expert help - fast service - no call queues
Need integration?
- - - - - - - - - - - - - - - - - - with your shipping system - website - invoicing system - crm - cms - manufacturing - order import - back to back orders..
Need a report?
- - - - - - - - - - - - - - - - - - Excel reporting that pulls data from Sage - custom layouts - layouts that change adapt to your brands and/or for drop shipping.
Want web hosting?
- - - - - - - - - - - - - - - - - - Your own domain name - email - a shop - wordpress - woo commerce - ticket systems - help desks - forums - portals

Missing transaction

Sage 50 general help forum - Free help and support for all general issues
Post Reply
Office1
User
User
Posts: 32
Joined: 16 Jan 2020, 12:05
Sage Version: Other

Missing transaction

Post by Office1 » 10 Dec 2020, 17:07

Hi there,

One of my customers accounts is showing an invoice that is not listed under transactions when I do a search. I have even looked up audit trail for the date range and its not there. I cant see the invoice having been deleted anywhere and its still showing up on the customer account. Any ideas ?


Thanks

User avatar
brucedenney
Site Admin
Site Admin
Posts: 4619
Joined: 28 Feb 2006, 09:56
Sage Version: v28 UK/Europe/Africa

Re: Missing transaction

Post by brucedenney » 11 Dec 2020, 12:42

There are a couple of thoughts.


1/ Is the data corrupt and has errrors? Run File>Maintenance>Check Data if there are errors, they need fixing first, Sage will do this as part of your subscription, if not, I can do repairs.

2/ Is there a broken index? Run File>Maintenance>Reindex and when that completes run the compression.

Before doing either of the above, backup your data.
For just about anything Sage :- Discount subscriptions, pay-as-you-go support, application integration, reports, layouts, linked excel spreadsheets, analysis or any other help making life with sage easier/less time consuming Contact me.

Post Reply

Who is online

Users browsing this forum: Google [Bot] and 10 guests