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EC Sales List missing transactions.

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brucedenney
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EC Sales List missing transactions.

Post by brucedenney » 12 Aug 2019, 11:10

If you are missing transactions on your EC sales list, it is worth noting that when using Invoices or Sales Orders to post transactions, the delivery address can alter the treatment of it and which Vat Number it goers against.

See this article

https://my.sage.co.uk/public/help/askar ... leid=17455

This are the relevant bits...

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The customer's delivery address doesn't include an EC VAT number or country code.

It's not always necessary to have a VAT number against the delivery address, but in some cases it can cause an issue.
Click Customers and select the relevant customer record and click Edit.
Click Addresses & Contacts and select the Delivery Address and click Edit.
Choose the correct EC Country and enter the correct VAT Number and tax code in the customer record.

Once you've corrected this you must delete and re-enter the transaction for it to appear in the EC Sales List.
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You must ensure the VAT Number is in the correct format for the country.
The country on the customer record isn't selected as an EC country.
If you select a secondary address inside the EU for the invoice or order, you can flag transactions for the EC Sales List even if the customer's main address is outside the EU. Click Settings then click Countries. On the required country select the EU Member check box then click OK.
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