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Cannot view archives

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NikkiA
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Joined: 30 Jan 2019, 09:07
Sage Version: v2018 24 UK/Europe/Africa

Cannot view archives

Post by NikkiA » 30 Jan 2019, 09:11

I have recently ran our year end and archived the old data. We have never used archive before but due to speed issues we have this year.
When I try to log into Open, Company Archive, the program shuts down. I am hoping it is something as simple as it not knowing where to look, but I cannot find anywhere that asks for a location.
I am hoping someone can help.

Thanks
Nikki

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brucedenney
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Re: Cannot view archives

Post by brucedenney » 30 Jan 2019, 10:47

Hi Nikki

The problem could be anyone of a number of things. So we will nee to do a little diagnostic work first.

What I would like you to do is to

1/ File>Maintenance>CheckData, if there are any errors, stop and post here
2/ File>Backup
3/ File>Maintenance>Reindex and compress, say okay to doing the compression at the end of reindexing
4/ File>Maintenance>CheckData, if there are any errors, stop and post here
5/ Tools>Period End>Archive Company (This will make a mid year archive)
6/ File>Open>Company Archive, select the archive just made and see if you can access it.

Let me know how you get on.
For just about anything Sage :- Discount subscriptions, pay-as-you-go support, application integration, reports, layouts, linked excel spreadsheets, analysis or any other help making life with sage easier/less time consuming Contact me.

m_debono
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Joined: 09 Feb 2020, 18:20
Sage Version: v2018 24 UK/Europe/Africa

Re: Cannot view archives

Post by m_debono » 09 Feb 2020, 18:21

Hi,

Were you able to resolve this, please? I am encountering the same problem.

Thanks

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