Page 1 of 1

Supplier refund doesn't match credit note due to delivery charges

Posted: 14 Jun 2018, 14:54
by NatashaLK
Hi

I'm using Sage 50 Accounts Version 24.2.

I recently returned some items to a supplier due to not needing them.

I have recieved a refund for the full amount less a £6 delivery charge for returning the items. The credit note provided by the supplier is for the full amount.

I have posted and allocated both of these transactions but the £6 is still sitting on the supplier account.

How do I correct this?

Re: Supplier refund doesn't match credit note due to delivery charges

Posted: 15 Jun 2018, 10:46
by brucedenney
You pay the supplier the £6 you owe.

Re: Supplier refund doesn't match credit note due to delivery charges

Posted: 15 Jun 2018, 12:01
by NatashaLK
Thank you for getting back to me.

The £6 is the remainder of the credit note from the supplier, so as far as Sage is concerned, the supplier 'owes' us £6.

If I enter a supplier payment or refund, our bank will then be out by £6.

Do I need to create a dummy invoice for the £6 and allocate it to the credit note? If so, what is the 'paper trail' required for this?

Hopefully that makes sense?

Many thanks

Re: Supplier refund doesn't match credit note due to delivery charges

Posted: 15 Jun 2018, 13:17
by brucedenney
Sorry, misunderstanding there.

You need to ask the supplier to reimburse you the £6 they owe you.

Re: Supplier refund doesn't match credit note due to delivery charges

Posted: 18 Jun 2018, 09:48
by NatashaLK
Hi, sorry.

They don't actually 'owe' us anything. The £6 was taken off the refund to cover the cost of shipping the items back.

Many thanks

Re: Supplier refund doesn't match credit note due to delivery charges

Posted: 18 Jun 2018, 21:24
by brucedenney
Then you need to offset the cost of the shipping against the £6 credit.

Do an invoice to whatever nominal you use for shipping. As you do not have an invoice, you will not be able to claim back any VAT.

Re: Supplier refund doesn't match credit note due to delivery charges

Posted: 21 Jun 2018, 13:13
by NatashaLK
That makes sense! thank you :)