Need more, need help now? we offer pay-as-you-go support, no contract, tenth of an hour billing, expert help, fast service, no call queue

Discounts on Sage products & subscriptions. Discounted subscriptions for customer using pay-as-you-go support or who are self-supporting.

Want web hosting, email, your own domain name, a shop, sage integration we can do it, from £12 a year!

HELP! Multiple Customer Invoices Sent to one customer by email

Sage 50 general help forum - Free help and support for all general issues
Post Reply
Posts: 1
Joined: 08 Dec 2017, 12:22
Sage Version: v2015 21 UK/Europe/Africa

HELP! Multiple Customer Invoices Sent to one customer by email

Post by sibley14 » 08 Dec 2017, 12:27

Help, please!

We have a problem with our settings on sage accounts 50.

This was working fine up until yesterday.

All invoices were being sent as individual items to the right customer. However, yesterday when sending multiple invoices by email to the relevant customers, oddly the sage system rolled all of these into one document and sent them to one client. The same thing has happened today when we noticed that only 1 out of 23 invoices had actually been sent by email.

So we highlighted and emailed all 23 again only to discover to our shock that these were being sent as one PDF document!!!!! So now some of our customers have private and confidential invoices for other customers tagged onto the bottom of their email! Disaster.

How can we resolve this and ensure that the email settings are correct.

Please help ASAP!

User avatar
Site Admin
Site Admin
Posts: 4021
Joined: 28 Feb 2006, 09:56
Sage Version: v2017 23 UK/Europe/Africa

Re: HELP! Multiple Customer Invoices Sent to one customer by email

Post by brucedenney » 08 Dec 2017, 12:46

this is cause by a setting in the report layout, I suspect you are using a different layout that has not been correctly configured, it is highly unlikely that the settings in a layout would change without a user being involved.

I have written a guide on emailing reports which may be of some help if you want to alter the layout you are using to send separate emails rather than reverting to using the layout which previously worked. ... eports.htm
For just about anything Sage :- switch to subscription, pay-as-you-go support, sagecover, upgrades, application integration, reports, layouts, analysis or any other help making life with sage easier/less time consuming Contact me. Image

Post Reply

Who is online

Users browsing this forum: No registered users and 5 guests