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Refund from supplier

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Refund from supplier

Post by NewbieSageUser » 21 Sep 2017, 11:44


A supplier has sent us a bill stating that no payment is required and the account is now in credit and our account will be debited the amount this week.
However we have no invoices on our Sage for this supplier and we suspect the credit amount is due to us changing provider and this supplier accidently charging us for a couple of weeks services which we did not have. We did pay a previous invoice so now on Sage it says we don't owe this supplier anything. How do I deal with the amount being debited back into our account? Also will Sage allow me to enter a bill with a negative balance?

I would greatly appreciate any help with this.


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Re: Refund from supplier

Post by brucedenney » 27 Sep 2017, 13:18

If the refund is not due from the supplier, you should contact the supplier and advise them accordingly so they do not pay you a refund you are not entitled to.

To knowingly accept/take something that does not belong to you could be considered theft.
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