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sage 50 Accounts professional 2012 crashing during Data conversion

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mutua
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sage 50 Accounts professional 2012 crashing during Data conversion

Post by mutua » 15 Jul 2017, 07:56

Hallo!


We are trying to restore sage 50 Accounts professional 2010 backup to sage 50 Accounts professional 2012. The backup restore is completing successfully but the application just freezes at the point of ' access rights conversion'. What could be the problem?

Please help

Regards

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brucedenney
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Re: sage 50 Accounts professional 2012 crashing during Data conversion

Post by brucedenney » 15 Jul 2017, 08:10

Access rights under windows?

I would delete the contents of the accdata directory then restore the backup again.

Damaged files from v2010?

I would checkdata and run reindex and compress in V2010 before backing up, then try restoring to 2012.

Something else.
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mutua
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Re: sage 50 Accounts professional 2012 crashing during Data conversion

Post by mutua » 15 Jul 2017, 09:48

Thank you for your prompt response.


I have run check data and done a fresh backup in Accounts professional 2010. There is 0 errors found o warnings generated and 63 comments made.
After that i have done data reindexing and compression.

When i try a restore in sage 50 Accounts professional 2012 , the app still crashes when gets to the point of data conversion.

Any more ideas.

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brucedenney
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Re: sage 50 Accounts professional 2012 crashing during Data conversion

Post by brucedenney » 15 Jul 2017, 09:58

You need to reindex and compress before backing up in 2010.

have you tried deleting the accdata contents before restoring in v 2012?
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mutua
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Re: sage 50 Accounts professional 2012 crashing during Data conversion

Post by mutua » 15 Jul 2017, 10:39

Thank you once again.

Below are the steps i have followed. am using Windows 7


sage 50 Accounts professional 2010 16.04.113

1) Check data ---------------- No errors
2) Re-indexing and data compression.
3)A fresh back up

sage 50 Accounts professional 2012

1) Fresh installation
2) delete accdata file
3) Restore the fresh backup

Still no success___________ Restore completes successfully but data conversion fails when the progress bar indicates "access rights conversion"

Where could i be going wrong?

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brucedenney
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Re: sage 50 Accounts professional 2012 crashing during Data conversion

Post by brucedenney » 17 Jul 2017, 12:26

There is no accdata file, it is a folder and you need to delete the files in the folder not the folder itself.

There are potentially lots of copies of this folder, you need to find the right one, you can check this in help and about.
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mutua
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Re: sage 50 Accounts professional 2012 crashing during Data conversion

Post by mutua » 25 Jul 2017, 11:34

Thank you for your support.

I actually meant accdata folder not file.
I have done the process over and over with no success ie Checkdata Reindex and compress while in sage 50 accounts 2010- checkdata again , i get 0 errors but 63 comments.Then i back up. Uninstall sage 50 accounts 2010 and install a fresh sage 50 accounts 2012 , delete accdata folder contents (under program data) Restore the fresh backup.. Still the same error.. data conversion failure. Can i let u have a look at the backup. I share over google drive

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brucedenney
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Re: sage 50 Accounts professional 2012 crashing during Data conversion

Post by brucedenney » 25 Jul 2017, 11:48

Sure post a link to the data
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mutua
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Re: sage 50 Accounts professional 2012 crashing during Data conversion

Post by mutua » 28 Jul 2017, 15:35

Thank you for your response ; the link is as below.
https://drive.google.com/file/d/0BxL1oH ... s=596dab96

mutua
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Re: sage 50 Accounts professional 2012 crashing during Data conversion

Post by mutua » 30 Jul 2017, 08:30

Hallo!

Did you manage to look at the backup.

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brucedenney
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Re: sage 50 Accounts professional 2012 crashing during Data conversion

Post by brucedenney » 02 Aug 2017, 10:31

I requested access, but I do not check Gmail so you might want to post here when granted.
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