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Invoices Update Ledgers

Sage 50 general help forum - Free help and support for all general issues
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owen_legend
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Sage Version: v2016 22 UK/Europe/Africa

Invoices Update Ledgers

Post by owen_legend » 30 May 2017, 16:13

Good Afternoon,

We're having a strange issue with Sage 50.

We have started using the Sales Order -> Sales Invoice system built into SAGE as opposed to raising the invoices in a separate software and just manually putting the invoice on a customers account using "Batch Invoice".

However there is a weird error that has started happening that I can find no logic for.

When we "Update Ledgers" and post the invoices to their customer accounts - the Details field on the invoices is being left blank. But not all the time - and it appears to be random.

Does anybody have any insight into how SAGE decides what field to enter for an invoice "details" when Update Ledgers is run?

Thanks!

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brucedenney
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Re: Invoices Update Ledgers

Post by brucedenney » 30 May 2017, 19:12

The first split (the first item) is the description, unless the global details section has been filled in.
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owen_legend
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Re: Invoices Update Ledgers

Post by owen_legend » 31 May 2017, 08:10

Hi Bruce,

Thanks for your response,

S̶o̶ ̶t̶h̶e̶ ̶f̶i̶r̶s̶t̶ ̶l̶i̶n̶e̶ ̶o̶n̶ ̶a̶l̶l̶ ̶o̶f̶ ̶o̶u̶r̶ ̶i̶n̶v̶o̶i̶c̶e̶s̶ ̶w̶i̶l̶l̶ ̶b̶e̶ ̶p̶r̶o̶d̶u̶c̶t̶ ̶c̶o̶d̶e̶ ̶"̶M̶"̶ ̶a̶n̶d̶ ̶t̶h̶e̶n̶ ̶t̶h̶e̶ ̶2̶n̶d̶ ̶l̶i̶n̶e̶ ̶w̶i̶l̶l̶ ̶b̶e̶ ̶p̶r̶o̶d̶u̶c̶t̶ ̶c̶o̶d̶e̶ ̶"̶S̶3̶"̶ ̶-̶ ̶w̶o̶u̶l̶d̶ ̶S̶A̶G̶E̶ ̶b̶e̶ ̶r̶e̶a̶d̶i̶n̶g̶ ̶f̶r̶o̶m̶ ̶t̶h̶e̶ ̶"̶M̶"̶ ̶l̶i̶n̶e̶ ̶o̶r̶ ̶"̶S̶3̶"̶ ̶l̶i̶n̶e̶?̶

A̶l̶s̶o̶ ̶i̶'̶m̶ ̶u̶n̶s̶u̶r̶e̶ ̶w̶h̶e̶r̶e̶ ̶t̶o̶ ̶f̶i̶n̶d̶ ̶t̶h̶e̶ ̶"̶G̶l̶o̶b̶a̶l̶ ̶D̶e̶t̶a̶i̶l̶s̶"̶ ̶s̶e̶c̶t̶i̶o̶n̶

Hey Bruce, just an update - we've figured it out. It seems that some invoices have had the Global Nominal code entered which has then taken the Global details section (which is blank). Thanks for your help!

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