SageForum for UK versions of Sage 50- Help and support.

Seems a perfectly good way to use up left over duplicate payments.

Deleting and reposting would not be any better.

B/F figures are opening journals that match of outstanding transactions at the previous year end.

Would need to look at the data to see if there is a problem.

Why refund 2195 when only a deposit of 350 has been paid.

Makes no sense to me either.

You need to raise a credit for 1845 to bring the account balance to -2195

you can then do a customer refund as normal.

You can not pro to V13.

Delivery details are only on the invoice, they are not transferred to the ledger.

As of V13 it may be possible to link back to the invoices and get the delivery address

There is no way to do that, this is open item accounting. The control you want is to note the transaction number at the point you fix your accounts, you then need to run an audit trail report for transaction after that number and with a prior period date. This doesn't stop it but it does enable you ...

Sage needs the user to have full access to the sage installation folder, the windows folder, the common files folder and the sage datafolder.

Go to the networked sage installation directory and check you have full access (try creating a file with notepad to check this)

sounds like you may have read only access.

Well it would be customised to you, so it would be a dependant on what you want. From what you have said, you need one custom price list , the price of each product would be set depending on the catagory of the product. Eg Catagory 1 - List price less 5% Catagory 2 - Cost Price + £10 and so on. We ...

This is because you are using the external Backup utility option, that is what generates the message "For protection of your data this program will not respond whilst the backup utility is running." I suspect that you have not configured the use of the external utility properly and so Sage...

Post Credit notes to represent the underpaid balance.

Does the standard layout work?

Is this a problem with your layout or with sage?

Sage does not have functionality to do that.

We could provide a third party solution that would do it, but the cost would be around £330

If you are on standard VAT accounting ... Raise an Invoice on the supplier account to represent the repayment, it should be t9 and go to 9999. I expect it to be for the balance on the account. Make a bank receipt T9 to 9999 being the refund from the supplier. Go to the bank account and do a supplier...

Find the deleted transaction in the audit trail.

Put it back in.

Reconcile it in the bank

All should be well.

The simple way to point your workstation copy of line50 to the server set of data is to edit the "company" file in the sage installation directory on the workstation you can do this with notepad (even though it seems strange to edit a file with no extension, it works) when you open the fil...