SageForum for UK versions of Sage 50- Help and support.

Hi

If you go into customers, reports, aged debtors, it is called "aged debtors analysis contacts" CSTAGEC

I have tried printing it on two printers and it does the same thing, the printer is set to A4

Regards

Stephen

Hi again, it is sage 50 accounts 2015

I have gone into the cstagec file and the margins are l 5.08 r 5.08 t12.7 b25.4
page setup is A4

I exported it to PDF and the properties in there state 8.26 x 11.69

Stephen

Hi

Not me. the company I work for, they have the payroll on a contract and decided to upgrade to the subscription version of 2015. We haven't changed a thing, all worked fine until we upgraded to the new version now some reports are missing characters.

Stephen

Hi We have been using Sage 50 accounts for 20 years, we have just upgraded to the latest subscription version 2015. Now when we come to print most reports, they are missing characters on the left and right hand side, they were all ok on the previous version. some reports are still ok, however yester...

Thanks for your reply, yes they do have the tear off slips, I will try your suggestion and see what happens.

thanks again

Stephen

Hello

We have just changed over to laserjet statements from the old dot matrix ones, the code at the bottom of the new statements is sge020, but I cannot find which statement layout to use?

We are on Sage 50 2015 subscription

Regards

Stephen

Hello again

I rang the number and they gave me a new activation code and that was it. All the letters returned, they said the letters were new and only available with the new activation key, as our key was originally from 2007!

So thank you for all your help.

Regards

Stephen

I will try to ring them this afternoon, not too far away, one of the smaller villages, above sunrising hill.

I tried ringing Sage, but they said we had no support so would not help!

If I cut the letters out to a different folder then re-pasted them back in they still only show the standard letters plus your letter?

so why did that work? but not for any other letters?

I downloaded the letter and copied it to the letters folder and as my magic it popped up in the letters section, so I ran it and it worked exactly as the other letters used to do.

Stephen

The letters used to show up on the old pc, but not since I re-installed on to a win 8.1 pc.

If I choose one of the standard letters(remind3c) and try to re-save it as sbremind3, it shows in the letters option. If I go via explorer to the folder and double click chase1.letter, it opens in report designer and if I resave that, it does not show up in the letters section in Sage.

Stephen

Hello again yes sorry, it is Sage 50 accounts 2013, version 19.01.11.285. The data directory listed on the support homepage screen states:- c:\programdata\sage\accounts\2013\company.000\accdata program data:- c:\program files (x86)\sage\accounts settings directory:- c:\programdata\sage\accounts I ju...